How to Handle Negative Reviews and Turn Them into Opportunities

We want to help you turn your dream of a lucrative hair extensions business into reality without delay.

In a world where businesses seem to live and die by their online reviews, a couple of negative reviews can leave you stressed out and in need of a break.

The good news for you is that we’ve come up with a foolproof plan that will turn every negative review into an opportunity. 

So, prepare that gorgeous Hair Website and open the reviews, and let’s dive into the details so you can see what we’re talking about! 

Start by Talking to your Team

If you use Dropship Beauty alongside a few providers or service agents, bring everyone up to speed at the same time.

You want the whole team to be pulling in the same direction and sharing ideas on how you can do things even better.

Be sure to make it clear that you’re not looking to blame anyone or start a witch hunt — all you want is a Hair extension business that allows you to deliver the best for your customers. 

The more you listen to your team, the more they’re going to want to open up and communicate with you.

You never know; you might have someone on your team who knows exactly what you need to do to solve a common problem in a matter of minutes! 

Take Action Early 

It’s tempting to think that you have to dispute a negative Customer Review and that you should get defensive, but that’s certainly not what we’re talking about here.

The vast majority of online review sites will allow you to reply to the buyer so that you can put your story out there. 

The worst thing you can do is get into an argument, even if you believe the buyer has left a negative review for no good reason.

You want to be professional, polite, and courteous, regardless of how rude you may find the review.

Leave a reply that shows future buyers that you have taken steps to contact the buyer and put things right.

This will help you maintain a professional image online. 

Apologize and Empathize

Even if something has gone wrong with the delivery of a set of perfect Straight Hair bundles that is not your fault, apologize and empathize.

Like it or not, you’re the business owner, and that makes you the final point of contact for anyone who is unhappy.

Granted, when you partner with Dropship Beauty, you’ll rarely meet an unhappy customer, but you need to be prepared if it happens. 

Customers want to know that you have their best interests at heart, and disputing everything they say is never going to convey that message.

Showing that you care is something that will go a long way, and many times, we’ve seen it turn a disgruntled first-time buyer into a loyal customer for many years to come. 

Ask Questions and Seek Clarification

Imagine a customer messages you saying they have a problem with their full-body wave extensions, and they want a refund.

Can you accurately help them if you don’t ask a follow-up question or two?

To start with, you don’t know if they are disappointed by the quality, length, color, or the Packaging itself, or if it has been late arriving or lost. 

Creating a list of common issues that arise will help you narrow down the possible causes because you will be able to quickly and easily address each one as it arises.

Ideal when you want to be able to set the tone for a thriving hair extension business that goes from strength to strength in the months ahead. 

Provide a Clear Solution 

Once you know what the issue is and have decided what to do, communication is the name of the game.

Providing a clear solution that your customer will agree to is the secret to resolving every issue you will face in business.

Making sure that they are happy with your proposed plan of action is the first step, and the next step is to make sure you get everything moving without delay. 

Having a clear resolution process will make sure that you can put things right on autopilot as soon as you have clarified the nature of the issue with the customer.

This is exactly what you need when you want to be able to sell thousands of Hair Wigs and extensions a month without ever missing a single issue that you need to deal with. 

Make sure you send a Follow-up

Showing a customer that you care is a great way to limit reputational damage and get your business back on track.

Ask them if there is anything they want to share with you and your team, and they’ll effectively be providing a free buyer’s consultation for you.

Ideal when you want to be able to put your business ahead by always listening to your customers. 

Proactively Review your Processes

Has someone recently returned a Curly Hair bundle because they didn’t like the color? Didn’t someone else do that just last week?

Don’t you know that the quality is pristine because you always partner with the experts here at Dropship Beauty?

The chances are that there is a simple issue somewhere in your business that you could fix in a couple of minutes. 

If there’s always an issue with the color, double-check that the images are clear and accurate and that the color codes are correct.

These are the most likely reasons for returns or negative reviews in this instance.

Put the issue right, and you’ll decrease the chances of getting another negative review any time soon. 

What Happens Next?

You can’t sit there and worry about when you will get your first negative review.

The reality is that every business gets one sooner rather than later, but it’s how you react when you get one that will set you apart from the crowd. 

Follow the steps above, and you will be able to take action quickly, efficiently, and productively so that you learn from the experience.

Business is all about learning and improving, and capitalizing on negative feedback is one of the most powerful ways to do this. Eventually, Selling Hair Extensions and learning how to do it right is the main goal.